OUR POLICIES

1. Product Availability and Pricing
2. International Shipments
3. Payment Methods
4. Delivery Insurance
5. Alternate Shipping Address
6. Gemstone Certificates
7. Order Cancellation & Return Policy
8. Information on Our Website
9. Privacy Policy
10. Legal Notices
11. Applicable Law and Venue
12. Third Party Content
13. Submissions

Please read these terms and conditions (“Terms and Conditions”) carefully. By using this website, you agree to be bound by the Terms and Conditions described below. If you do not agree to these terms, please do not use this website or make any purchase from it.

These Terms and Conditions govern your use of, and any purchase from, the Exhibit Gems website, and constitute an agreement between you and Exhibit Gems. Exhibit Gems reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of this site at any time, and in its sole discretion. Any changes or modification will be effective immediately upon posting of the revisions on this site. Your continued use of this site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of this site. If you do not agree to the amended terms, you must stop using this site.

1. Product Availability and Pricing

You may view pricing in US Dollars (USD) only.

Infrequently, data, including prices, may be inaccurately displayed on our site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct all errors when they do occur and we do not honour inaccurate or erroneous prices. If a product’s listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologise for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact us [email protected]

Sales and Price Reductions
At Exhibit Gems, we always offer the best value by providing the lowest possible price. We do not negotiate prices on our products and all our prices are final.

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2. International Shipments

Purchases made through our web site may be shipped to addresses in Australasia, Asia, Europe, North America and South America. Please contact us if you fall outside this region and find more details on our shipping page.

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3. Payment Methods

For your convenience, we offer the following payment methods:

Credit cards: Use your Visa, MasterCard, or American Express credit card.
Bank wire: Arrange payment through your bank.

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4. Delivery Insurance

All shipments are fully insured for invoices above 1,000 USD.

For added security, a signature may be required upon delivery of your Exhibit Gems orders. Please plan for someone to be available at the shipping destination to sign for receipt.

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5. Alternate Shipping Addresses

If you prefer, we can ship your order to an address other than your billing address. As a security precaution, we require that your alternate shipping address be on file with your credit card company. This step helps protect you from fraudulent charges to your credit card.

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6. Gemstone Certificates

We grade our finer gemstones and can provide laboratory certification where stated in the product description by reputable companies such as GIA, Gubelin and SSEF. Further laboratory analysis can be made upon request.

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7. Order Cancellation & Return Policy

Exhibit Gems offers customers 10 days from the day their order is shipped to cancel or return their order. If you wish to cancel or return your purchase, simply contact us at [email protected] or call +852 5560 0359 for instructions.

If you have decided that you do not want your item after it has been shipped, please do not refuse delivery. If the item is refused you will be liable for brokerage charges and duty incurred upon its return.

If you are returning the item please do not write jewelry, diamonds, or gems or any other identifiable luxury item word in order to protect the package against possible theft during transportation.

For goods under 500 USD in value, please send by Priority mail, Registered mail, or Fed Ex. Do not declare the value. Do include some order ID number for identification. Please e-mail us your registered mail, Priority mail, or FedEx number the day you ship so we can acquire insurance. Failure to comply will result in your liability for uninsured return shipments.

For goods over 500 USD in value, please contact us at [email protected] or call +852 5560 0359 for specific return instructions.

Send mail in a strong envelope so the parcel looks like an ordinary letter with some documents. If you are sending several items, please pack them so they do not damage each other.

Note that once your item has shipped, your order cancellation will take effect after a) it is returned to Exhibit Gems, and b) our Quality Assurance verifies that it is in its original condition. Please note that buyers will cover cost of shipping for any return of goods.

Some Special, Discounted or Promotional Offers have a no return policy and are clearly marked with the label, “No Return”. Exhibit Gems return policies do not apply to all rough stones, items that are labelled as “No Return” and items purchased on credit.

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8. Information on Our Website

At Exhibit Gems, we make every attempt to ensure that our online catalogue is as accurate and complete as possible. To give you the opportunity to view our products in detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, colour and size may vary slightly.

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9. Privacy Policy

All information you provide to Exhibit Gems for the purpose of ordering or mailing list signups is kept strictly confidential and never shared with any other organisation or person.

Exhibit Gems uses Google Analytics, a web analysis service offered by Google, Inc. (“Google”). Google Analytics uses cookies, i.e. text files stored on your computer that can be used to analyze how users make use of a website. The information collected by the cookie (which also includes your IP address) is sent to Google and stored on servers in the US. Google uses this information to assess the use you make of the website, to prepare reports on website activity for website operators, and to offer additional services related to website activity and the use of the internet. Google can also forward this information to third parties if it should be legally obliged to do so or if these third parties should process the information on behalf of Google. Google does not link your IP address to other data in its possession. You can refuse cookies by changing the settings on your browser. As mentioned above, however, you should remember that under these circumstances you may not have access to all the functions of the Exhibit Gems website. By accessing the Exhibit Gems website you agree that Google data relating to you may be processed in the above manner and for the above mentioned purpose.

Our websites contain links to various other websites that may offer useful information to our visitors. This data protection declaration does not apply to these websites, and we would advise you to contact the website owners directly for information on their data protection guidelines.

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10. Legal Notices

Under no circumstances shall Exhibit Gems be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. If you have any questions, please do not hesitate to contact us [email protected] or call +852 5560 0359.

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11. Applicable Law and Venue

These Terms and Conditions and your use of this site will be governed by and construed in accordance with the laws of Hong Kong. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in the state and federal courts located in Hong Kong and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of your use of this site, any purchase from this site, or these Terms and Conditions.

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12. Third-Party Content

Exhibit Gems may provide links to web pages and content of third parties (“Third Party Content”) as a service to those interested in this information. Exhibit Gems does not monitor or have any control over any Third-Party Content or third-party Websites. Exhibit Gems does not endorse any Third-Party Content and can make no guarantee as to its accuracy or completeness. Exhibit Gems does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third-Party Content. Users use these links and Third-Party Content contained therein at their own risk.

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13. Submissions

You acknowledge and agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, regarding this site, Exhibit Gems, or our products or services that are provided by you to Exhibit Gems are non-confidential and shall become the sole property of Exhibit Gems. Exhibit Gems will own exclusive rights, including all intellectual property rights, and will be entitled to the unrestricted use and dissemination of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You grant Exhibit Gems and its affiliates and sublicenses the right to use the name that you submit regarding such content, if they choose. You represent and warrant that (a) you own and control all the rights to the content that you submit, or that you otherwise have the right to submit such content to this site; (b) the content is accurate and not misleading; and (c) use and posting of the content you supply will not violate any rights of or cause injury to any person or entity.

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Terms and Conditions updated on 28 July 2017.