SHIPPING, INSURANCE & CUSTOMS DUTY INFORMATION

1) Shipping:

  1. Free worldwide shipping on all orders;
  2. All items typically ship within 24 hours or by the next business day (Monday – Friday);
  3. We only use respected shipping companies such as FedEx, DHL or UPS for all shipments to deliver high-value packages in the fastest and safest manner;
  4. We require that all deliveries be made to a physical business or home address;
  5. Our policy is that we do not accept delivery to a P.O. Box address;
  6. We require a signature for the receipt of the package; and
  7. We allow for an alternative shipping address – please contact us for this arrangement.

2) Insurance:

  1. We insurance items above 1,000 USD in value and register all items for their full amount as per the invoice.

3) Customs duty calculations:

For international shipments, buyers need to be aware of customs tariffs. Please be aware that you will are responsible for any duty, customs, taxes or other special charges incurred upon receiving your gemstone or jewelry item. We have listed below some HS Tariff codes, below:

ItemNotesHS Tariff Code
Rough opalOriginal state or roughly sawn /shaped710310
Polished opalNot set in jewelry710399
Rough precious stoneRuby, sapphire, emerald, not diamond710310
Polished precious stoneRuby, sapphire, emerald, not diamond710391

Please use these HS Tariff codes with your country’s customs and revenue calculator to calculate the addition duty (if any) that you will be required to pay.